Returns and Refund Policy
If you wish to return an order, please include your order number and a brief reason for return with the returned items.
All other terms and conditions of our standard returns policy remain applicable.
Unwanted goods must be returned in perfect new condition, in their original packaging, along with your Online Order Reference Number and reason for return.
If you have received damaged or incorrect goods, you must notify us within 30 days of receiving your order. Please quote your Online Order Reference Number and contact Customer Services with your request.
Goods must be returned within 14 days from the date you notify us of cancellation.
We cannot accept responsibility for goods lost in transit. Returns are only accepted from the original purchaser.
Please enclose your order reference number and the reason for return.
Returns Address:
Online Shop Returns
IWM Distribution Centre
Imperial War Museum Duxford
Duxford
Cambridgeshire
CB22 4QR
We will normally provide instructions for UK returns. If you choose to return an unwanted order yourself, you are responsible for the return shipping cost and any loss in transit.
UK orders returned in full will receive a full refund, including original delivery and item costs. Refunds are processed within 14 days of receiving the returned goods.
You may also return goods to any of our branches with your Online Order Reference Number. Refunds will be processed within 14 days of the branch receiving the goods.
Your statutory rights are not affected.
Teemill Items Returns Policy
For items purchased from our sustainable clothing store (https://sustainable-clothing-shop.iwm.org.uk), Teemill operates a separate returns policy.
More information is available here:
https://sustainable-clothing-shop.iwm.org.uk/help/how-do-i-return-my-order/