Delivery

Free UK Delivery on all orders over £50

Free Europe (EU) Delivery - on all orders over £100

Delivery charges are based on the dimensions and the value of your order and your delivery address in the world.

Order ValueUK StandardUK Next DayEurope (EU)Rest of the World
£0.00 - £30.00 £4 £7 £8 £13
£30.01 - £50.00 £5 £7 £15 £25
£50.01 - £100 FREE £7 £25 £40
£100.01+ FREE £7 FREE £50

Prices are based on a multiple courier system, IWM will determine the courier or postal service used.

Europe is 27 European Union countries, non EU member European countries are included in Rest of the World.

Courier Services

Next Day Delivery

Place your order from Monday to Friday before 2pm and select the next day delivery option to receive your order on the next working day. Orders placed after 2pm on a Friday, over the weekend, or on UK Public Holidays will be delivered on the second working day. Working days are defined as Monday-Friday 8am-7pm inclusive, excluding Saturday, Sunday and UK Public Holidays.

UK Mainland only (England, Wales and Scotland, excluding Highlands and Islands and the following postcodes: GY, HS, IM, JE, KW15-17, PA49, PA60-PA75, PA78, PH30, PH41-PH44, ZE2-ZE3).

Alcohol products are also excluded from Next Day Delivery.

If the Next Day service is selected and your order includes one of these excluded regions or products, we will send on a priority next day service but it can't be guaranteed to arrive on the next working day.

Coronavirus (COVID-19)

IWM will continue to send parcels to affected areas. However, attempts to limit the spread of the coronavirus by our couriers could unfortunately result in delivery delays for some of our services to these locations.

Our couriers have said that they will be not be handing over their devices to capture electronic signatures. Drivers will instead log customer details on their behalf on delivery as proof of delivery.

Services

IWM uses a multi courier system to provide the delivery of your ordered item(s). IWM currently use the following services: Royal Mail, Parcelforce and DPD.

Some high value items such as jewellery, homewares and leather goods will be only be sent by a tracked courier.  IWM may also supply your email to our courier providers to enable you as the customer to track your order, and to provide you with further options to receive your delivery.  Your email will not be used for any other purpose other than to arrange and track your delivery by the courier provider, please see Privacy Policy for further details.

Please note that if you are ordering goods for delivery overseas you may be subject to import duties and taxes. Such taxes will be payable when the goods reach their destination. The liability for payment of such customs duties rest solely with you and the Imperial War Museum has no control or liability for them.

Alcohol Deliveries

Alcohol must be signed for by a person aged 18 or older. If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID, such as a driving licence or passport. Our couriers may apply a "Challenge 25 Policy" and so proof of age will be requested if the person receiving the products looks under 25 years old. We reserve the right to cancel the delivery if the age and identity of the recipient is in doubt.

Despatch

We will endeavour to despatch your goods within 1 working day (Mon-Fri), provided the goods are in stock at our Distribution Centre.  

•    UK customers: You should expect to receive your goods within 2 – 3 working days of the date of placing your order.  
•    Europe and the rest of the world customers: You should expect to receive your goods within 10 – 14 working days of the date of placing your order.  

On occasions it may be necessary for us to obtain goods from one of our shops, which may extend the delivery time. In these instances, we will notify you by email. Where a product is held in stock at our supplier’s, we will arrange for this to be sent directly from the supplier. These will be subject to a maximum of 28 days delivery. These exceptions are stated in the relevant product description.

If the goods are out of stock, we will contact you to advise the approximate date we expect to receive the goods at our Distribution Centre. If you do not wish to proceed with the order at this point, please follow our cancellation terms.

Please note we currently do not offer collection from our stores.