If you are ordering goods for delivery overseas you will need to pay any import duties and taxes.
*Please note from Monday 9th December 2024 and until further notice we will not be accepting any new orders for delivery to the EU and Northern Ireland. We apologise for any inconvenience this may cause and hope to resume them shortly.
Delivery charges are based on the value of your order and its destination country.
Order Value | UK Standard | UK Next Day | Europe (EU) | Rest of the World |
---|---|---|---|---|
£0.00 - £49.99 | £5 | £8 | £12 *N/A from 9/12/24 | £30 |
£50 - £99.99 | FREE | £8 | £25 *N/A from 9/12/24 | £40 |
£100+ | FREE | £8 | £35 *N/A from 9/12/24 | £50 |
Europe is 27 European Union countries, non EU member European countries are included in Rest of the World. Prices are based on a multiple courier system, IWM will determine the courier or postal service used.
Our couriers may log customer details on their behalf as proof of delivery. This may include taking a picture of the order at the delivery address.
IWM uses a multi courier system to provide delivery.
High value items will be subject to additional security checks. These orders will not be able to be left in a safe place or with a neighbour, and must be received in person to be logged by our couriers.
IWM may supply your email and/or phone number to our courier providers to enable you to track your order, to provide further options to receive your delivery, to process import and customs fees where applicable, and for other reasons relating to delivery. Please see our Privacy Policy for further details.
If you are ordering goods for delivery overseas you will need to pay any import duties and taxes. Such taxes will be payable when the goods reach your parcel’s destination country.
If ordering outside of the UK, UK VAT will be removed during the check out process. The final value displayed and paid for does not include import duties and taxes, which will depend on your order’s destination and will be charged separately prior to delivery.
The liability for payment of such customs duties rest solely with you or the recipient and the Imperial War Museum has no control over liability for them.
In exceptional circumstances, part or all of your order may be not be available. In these instances, we will refund you for the item(s) we cannot fulfil, and contact you to confirm our actions.
Please note we currently do not offer collection from our stores.